Terms and Conditions

Man and a Van Tufnell Park Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Tufnell Park provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service with us.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, business, or organisation that requests or accepts a quotation and books our services.

Services means the man and van, removal, collection, delivery, loading, unloading, packing, or any related services provided by us as agreed with the Customer.

Goods means the items and property that are the subject of the Services.

We, us, our means Man and a Van Tufnell Park.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers, including but not limited to collection, transportation, and delivery of Goods, as well as loading and unloading at locations agreed in advance. Services are normally provided within our operating area and surrounding regions, subject to availability and confirmation at the time of booking.

Any additional tasks such as packing, dismantling or reassembling furniture, or handling of specialist items must be agreed before the booking is confirmed and may be subject to additional charges.

3. Booking Process

All bookings must be arranged in advance. When you request a quotation, you must provide accurate and complete information about the Goods, the addresses involved, access conditions, dates, times, and any other relevant details.

Your booking is only confirmed when we have accepted your request, agreed a date and time, and you have accepted our quotation and any applicable terms relating to deposits or payments. We reserve the right to decline any booking request without providing a reason.

The quotation we provide is based on the information you supply. If the information is incomplete, inaccurate or changes materially, we may amend or withdraw the quotation or adjust the charges accordingly. This includes changes to the volume or nature of the Goods, the number of locations, access issues, waiting times, or any additional services requested on the day.

You are responsible for ensuring that someone authorised is present at collection and delivery addresses at the agreed times to allow access and confirm instructions. If no one is present, waiting charges or additional call-out fees may apply.

4. Quotations and Charges

Quotations are usually given based on an hourly rate, a fixed price, or a combination of both, depending on the nature and distance of the removal. Our charges take into account factors such as time, distance, vehicle size, number of staff required, access conditions, and any additional services agreed.

Unless stated otherwise in writing, quotations do not include charges for parking, tolls, congestion charges, ferry charges, storage, waste disposal, or any third-party fees. These will be added to the final invoice where applicable.

We may adjust our charges if the work is undertaken outside standard working hours, involves unexpected delays beyond our control, or if you request additional services on the day of the move.

5. Payments and Deposits

Payment terms will be communicated at the time of booking. We may require a deposit to secure your booking, particularly for larger jobs or peak periods. The deposit amount and due date will be specified when you confirm the booking.

Unless otherwise agreed in writing, payment of the balance is due on completion of the Services on the same day. We reserve the right to withhold unloading or handover of Goods until payment has been received in full.

We may charge interest on late payments at the statutory rate from the due date until the date payment is received. For business customers, additional compensation for late payment may also be charged in accordance with applicable law.

If payment is not made as required, we may refuse to carry out or continue any Services and we shall have a lien over any Goods in our possession until all outstanding sums are paid in full.

6. Cancellations and Amendments

You may cancel or amend your booking by giving us reasonable notice. Cancellations and changes must be communicated using the contact method agreed at the time of booking.

We reserve the right to apply cancellation charges as follows.

If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any non-recoverable costs we have incurred.

If you cancel 2 to 7 days before the service date, we may retain some or all of the deposit or charge up to 50 percent of the quoted price.

If you cancel within 48 hours of the service start time, we may charge up to 100 percent of the quoted price to cover our losses and allocated resources.

If you request a change of date or major amendment within 48 hours of the scheduled start time, this may be treated as a cancellation and a new booking, at our discretion.

We will make reasonable efforts to accommodate changes, but all amendments are subject to availability and may affect the quoted price.

7. Our Right to Cancel or Postpone

We may cancel or postpone the Services if events beyond our reasonable control occur, including but not limited to severe weather, road closures, vehicle breakdowns, staff illness, accidents, or other unforeseen circumstances. In such cases, we will aim to reschedule the work at the earliest practicable time. Our liability will be limited to refunding any deposit or prepayment for Services that have not been provided.

We may also cancel or suspend Services if you fail to comply with these Terms and Conditions, including non-payment, unsafe working conditions, unlawful requests, or the presence of prohibited items.

8. Customer Responsibilities

You are responsible for ensuring that your Goods are properly packed and prepared for transport unless we have agreed to provide packing services. Fragile or valuable items should be clearly marked and suitably protected.

You must ensure that there is adequate and safe access to the premises and that any parking restrictions are addressed in advance. Any penalty charges incurred due to inadequate arrangements may be added to your invoice.

You are responsible for complying with all applicable laws and regulations relating to the Goods, including customs, import, export, and waste regulations where relevant.

9. Items We Do Not Carry

We do not carry, and you must not present for removal, any illegal items, perishable goods, live animals, plants, explosives, flammable substances, hazardous materials, firearms, ammunition, or any other items that we reasonably deem to pose a risk to health, safety, property, or the environment.

If such items are found among the Goods, we may remove them, refuse to transport them, or notify the appropriate authorities. You will be liable for any loss, damage, or expense we incur as a result.

10. Waste and Disposal Regulations

We are not a general waste carrier and will not remove household or commercial waste unless this has been expressly agreed as part of a licensed waste removal service and charged accordingly.

Where we agree to remove unwanted items, we will do so in accordance with applicable waste and environmental regulations. We may charge additional fees to cover waste transfer, recycling, disposal charges, and any required licences or permits.

You must not request us to dispose of items unlawfully. Fly tipping or improper disposal is a criminal offence. If you instruct us to remove items for disposal, you warrant that you have the legal right to dispose of them and that they do not contain hazardous or regulated materials unless declared in advance.

11. Liability for Loss or Damage

We will exercise reasonable care and skill in handling and transporting your Goods. However, our liability is subject to the following conditions and limitations.

We will not be liable for loss or damage resulting from your failure to pack items securely, inherent defects or vulnerability in the Goods, normal wear and tear, or pre-existing damage. We are not responsible for minor marks, scuffs, or cosmetic damage that may reasonably occur in the course of a removal.

We will not be liable for loss or damage arising from war, terrorism, natural disasters, extreme weather, industrial action, road incidents not caused by our negligence, or any events beyond our reasonable control.

Our overall liability, whether arising in contract, tort, or otherwise, for any single event or series of connected events, will be limited to a reasonable amount proportionate to the value of the Goods and the service charge, subject to any specific limits notified at the time of booking. You may request extended cover or additional protection, which may be offered at our discretion for an additional fee.

12. Exclusions of Liability

We will not be liable for the following categories of loss.

Loss of profit, loss of income, loss of business, or loss of opportunity.

Indirect or consequential loss or damage.

Loss or damage to items of exceptional or sentimental value, including jewellery, money, important documents, works of art, or collectibles, unless we have specifically agreed in writing to handle such items and you have provided an accurate written valuation.

Loss due to late arrival where the delay is caused by traffic, road conditions, or other factors outside our reasonable control. We will make reasonable efforts to adhere to planned schedules but timing cannot be guaranteed.

13. Claims and Complaints

If you believe that loss or damage has occurred as a result of our Services, you must notify us as soon as reasonably possible and in any event within a reasonable period after the completion of the work. You should provide full details, evidence of the damage, and proof of value where applicable.

We will investigate any complaint and may request inspection of the Goods, photographs, or further information. Failure to report damage promptly may affect our ability to assess the claim and may limit or extinguish any potential liability.

Nothing in these Terms and Conditions affects your statutory rights as a consumer where applicable under UK law.

14. Insurance

We maintain appropriate insurance cover in connection with the operation of our removal and man and van services. The level and scope of cover may vary and does not replace your own responsibility to arrange additional insurance if you require higher protection for your Goods.

We recommend that you consider taking out separate insurance for high-value items or where you wish to insure against risks that are excluded or limited under these Terms and Conditions.

15. Access, Parking and Property Damage

You must ensure that suitable parking is available for our vehicles at both collection and delivery locations. Any parking fees, permits, or fines incurred due to insufficient arrangements may be charged to you.

We will take reasonable care to avoid damage to property and premises. However, we cannot be held responsible for damage that arises from moving Goods through confined spaces, over uneven surfaces, or where you have requested us to attempt manoeuvres that we reasonably advise are risky.

16. Data Protection and Privacy

We will handle your personal information in accordance with applicable data protection laws. We will use your details for the purposes of providing our Services, handling payments, managing bookings, and administering our relationship with you. We may retain records of your bookings for legal, accounting, and operational purposes.

We will not sell your personal data to third parties. We may share information with our staff, contractors, and service providers where necessary to deliver the Services.

17. Variation of Terms

We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Services provided under that booking. Any variations or special terms must be agreed in writing.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Man and a Van Tufnell Park.

By confirming a booking or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.