These Terms and Conditions set out the basis on which Man And A Van Tufnell Park provides removal, transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms apply whether the service is booked for a home move, office move, furniture delivery, or another agreed transport task.

For the purpose of these Terms and Conditions, the words “we”, “us”, and “our” refer to the service provider, and “you” or “customer” refer to the person or business making the booking or authorising the work. A booking only becomes valid once we have confirmed the details and, where required, received any applicable deposit or prepayment.

These terms are intended to be fair, clear, and practical. They are designed to protect both parties and to ensure that a man with a van service is carried out safely, efficiently, and in compliance with UK law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

1. Booking Process

All bookings are subject to availability. When requesting a man and van service, you must provide accurate information about the collection and delivery addresses, access conditions, date and time, the type and approximate volume of items, and any special handling requirements. We rely on the information you provide to plan the job, allocate the correct vehicle, and determine suitable staffing.

A quote may be provided based on the information available at the time of enquiry. Unless expressly stated otherwise, quotations are estimates only and may be revised if the scope of work changes, if the job takes longer than expected due to circumstances outside our control, or if the actual items differ from those described. Changes to the booking may affect availability and pricing.

Bookings may be made by phone, email, online form, or other agreed method. A booking is not confirmed until we have accepted the job and communicated confirmation to you. We reserve the right to refuse or cancel a booking where the requested work is unsafe, unlawful, beyond our capacity, or otherwise unsuitable. The removal van service may also be declined if access, parking, or handling requirements are not reasonably manageable.

It is your responsibility to ensure that all items are packed appropriately unless packing has been specifically included in the service. Fragile, high-value, or unusually heavy items must be disclosed in advance. If you request disassembly, reassembly, or specialist handling, this must be agreed beforehand and may be charged separately.

2. Payments and Charges

Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We may require a deposit, part payment, or full prepayment for certain bookings, including larger jobs, long-distance transport, busy periods, or custom arrangements. The accepted payment method will be confirmed at the time of booking.

All charges are based on the agreed quotation, the actual time spent, and any additional services requested or reasonably required to complete the work. Additional charges may apply for waiting time, congestion, parking charges, tolls, ferry costs, permit fees, storage fees, additional labour, night work, stairs, difficult access, or handling items not originally declared. Any such costs will normally be communicated where practicable.

If the customer causes delay, provides inaccurate information, or requests work outside the original scope, we may adjust the charge accordingly. The customer remains responsible for all reasonable costs incurred because of changed circumstances, including aborted journeys, wasted attendance, or return visits caused by incomplete instructions.

Where an invoice is issued, it must be paid by the stated due date. Late payment may result in further charges, suspension of future bookings, and recovery action where permitted by law. We reserve the right to retain goods only where legally permitted and only to the extent allowed under applicable law and any agreed contractual rights.

3. Cancellations, Amendments, and Waiting Time

You may request to cancel or amend a booking, but all cancellations and changes must be made as early as possible. If you cancel after confirmation, we may charge a cancellation fee to cover administration, allocated time, and any costs already incurred. The amount of the fee may vary depending on how much notice is given and how much preparation has been undertaken.

If a booking is cancelled at short notice, if the vehicle has already been dispatched, or if our team arrives and the job cannot proceed due to the customer’s actions or failure to prepare, a charge may still apply as a wasted journey or aborted attendance. This includes situations where the property is inaccessible, the customer is unavailable, or the declared load is materially different from the booking details.

We will always try to accommodate reasonable amendments, but any change in date, address, item list, or service type is subject to availability. Changes may lead to revised pricing, different vehicle requirements, or altered completion times. If the revised scope cannot be supported safely or lawfully, we may decline the amended booking without liability.

Waiting time beyond a reasonable period may be chargeable if access is delayed, keys are unavailable, or items are not ready for collection. If we are required to wait, we may either continue on a time basis or reschedule, depending on operational needs. Customers are encouraged to have all items prepared before the agreed arrival time to avoid extra costs.

4. Service Standards and Customer Responsibilities

The customer must ensure that the premises, goods, and access routes are suitable for the agreed service. This includes arranging parking where needed, securing permits where required, and ensuring that items can be collected without unlawful obstruction. We may refuse to continue if the environment is unsafe or if doing so would breach road traffic, parking, or property rules.

You must accurately describe any items that are fragile, valuable, hazardous, dismantled, oversized, or otherwise requiring special attention. We are not responsible for damage caused by poor packing, defective packaging, hidden flaws, pre-existing wear, or the inherent nature of the item. Customers should remove loose parts, drain appliances where relevant, and protect surfaces where practical.

We expect customers to be present or represented at both collection and delivery unless alternative arrangements have been agreed. If no one is available to authorise handover, we may be unable to complete the service. In such cases, any resulting delay, storage, return trip, or additional handling may be charged to the customer.

Where our team assists with lifting or carrying, the customer must inform us of any known restrictions such as building rules, weight limits, fragile floors, or narrow access. We reserve the right to decline handling any item that appears unsafe to move, excessively heavy for the available crew, or likely to cause damage to property or injury.

5. Liability and Insurance

We will take reasonable care when carrying out a man with van Tufnell Park job, but our liability is limited to the extent permitted by law. Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

We are not liable for losses arising from indirect, consequential, or special damage, including loss of profit, business interruption, loss of opportunity, or emotional distress, except where such exclusion is prohibited by law. Our responsibility is limited to the direct physical loss or damage caused by our proven negligence during the handling or transport of goods.

Claims for damage must be reported as soon as reasonably possible and, where practical, before the team leaves the delivery address. The customer should provide evidence of the issue and allow us the opportunity to inspect the item and circumstances. Failure to report damage promptly may affect our ability to investigate and may limit any remedy available.

We are not responsible for pre-existing defects, inadequately packed items, unsecured contents, items that shift during transit because of their own condition, or damage caused by items that were already fragile, unstable, or improperly assembled. Any compensation, where applicable, will normally reflect the fair repair cost or replacement value, subject to any applicable exclusions, limits, or insurance arrangements.

6. Waste Regulations and Disposal

Where the service includes the removal of unwanted items, the customer must ensure that any waste presented for collection is lawful to transport and dispose of. We operate in accordance with UK waste regulations and will not knowingly collect prohibited, hazardous, or improperly described materials. The customer is responsible for declaring the nature of any waste in advance.

The customer must not include materials such as asbestos, chemicals, oils, solvents, clinical waste, gas bottles, explosive items, or other dangerous substances unless we have expressly agreed in writing and confirmed lawful handling arrangements. If prohibited materials are discovered during the job, we may refuse collection, isolate the items where safe to do so, and charge for wasted attendance if appropriate.

Any waste removed may be transferred only to licensed, permitted, or otherwise lawful facilities, or managed through approved recycling and disposal routes. Where required, the customer may be asked to sign documentation confirming the type and source of the waste. We may refuse any load that appears to breach duty of care requirements or that would put our team, the public, or the environment at risk.

For the avoidance of doubt, the customer remains responsible for ensuring that waste is accurately described. If incorrect information is provided and we incur costs, penalties, or delays as a result, those costs may be recovered from the customer to the extent allowed by law. This includes any reasonable expense arising from contamination, incorrect segregation, or unlawful disposal instructions.

7. Delays, Force Majeure, and Operational Limits

We will use reasonable efforts to carry out services on the agreed date and within the estimated time, but we do not guarantee punctuality where delays are caused by traffic, road closures, adverse weather, accidents, police activity, vehicle breakdown, staff illness, or other events beyond our control. In such cases, we will attempt to keep you informed and may offer a revised arrival time.

If performance is prevented or delayed by an event outside our reasonable control, including strikes, civil disorder, severe weather, or government restrictions, we will not be liable for any resulting delay or failure to perform. We may reschedule the service or cancel the booking without liability for indirect losses. Any prepaid sums may be refunded or applied to a rearranged booking, depending on the circumstances.

Our obligation to perform is limited to the resources reasonably available at the time of the booking. We may refuse tasks that exceed safe loading limits, contravene road regulations, or require equipment we have not agreed to provide. The customer must not expect us to undertake unsafe work or to transport goods in a manner that would breach applicable transport or waste laws.

If a job involves stairs, long carries, lift outages, or restricted access, additional time may be needed and extra charges may apply. We accept no liability for delays caused by building management, neighbours, blocked routes, permit failures, or other access-related issues outside our control.

8. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law provides otherwise. This applies to all bookings made for a man and van service or related transport work.

If any provision of these terms is held invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary or, if that is not possible, severed, without affecting the validity of the remaining terms. No failure or delay by us in enforcing any right or remedy shall constitute a waiver of that right or remedy.

We may update these terms from time to time. The version in force at the time of booking will apply unless a later change is required by law or expressly agreed by both parties. It is your responsibility to review the applicable terms before confirming a service.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. You also confirm that you are authorised to accept them on behalf of any other person or business involved in the move, delivery, or disposal request.